KAILASH KUMAR
OTHER-UNCATEGORIZED
· 2023
·
17773
Email
k.kumar.17773@khi.iba.edu.pk
Phone
304-329-7419
LinkedIn
—
GitHub
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Academic
Program
BSECO
CGPA
3.55
Year
2023
Education
Institute of Business Administration, Karachi
Address
—
DOB
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Career
Current role
—
Target role
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Skills
Listening, Microsoft Office Skills, Multitasking, Teamwork
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KAILASH KUMAR k.kumar.17773@khi.iba.edu.pk 304-329-7419 BSECO EDUCATION DEGREE/PROGRAM YEAR OF GRADUATION INSTITUTION CGPA/PERCENTAGE Bachelors June 2023 Institute of Business Administration, Karachi 3.55 Higher Secondary School Program 2018 Aga Khan Higher Secondary School --- Secondary School Program 2016 Aga Khan Higher Secondary School --- ELECTIVES MAJOR TERM PAPERS / RESEARCH WORK / PROJECTS Marketing Analysis of Ideas by Gul Ahmed: The purpose of this project was to do research on the marketing strategies of one of the very knowns brand in Pakistan, which is Ideas by Gul Ahmed. We worked in groups and divided the chunks among eachother. Similarly, we individually presented on our assigned topics at the end of our semester. WORK/INTERNSHIP EXPERIENCE TENURE/DURATION NAME OF THE COMPANY DESIGNATION/POSITION 13 Jun 2022 - 20 Aug 2022 Shell Pakistan Limited Customer Operations Intern - Engaged with 100+ customers and various internal stakeholders to resolve issues in the customer onboarding process. - Analyzed 10+ gaps in the onboarding process and worked on providing a right the first time approach to customers. - Proposed proactive communication with customers as a potential solution to improve customer satisfaction and retention. -Revamped the customer onboarding process for all 3 business in Shell, incorporating a consistent and personalized touch. 1 Apr 2022 - 6 Jun 2022 Bank Alfalah Payment Gateway Intern - Genertaed leads for the payment gateway by reaching out to more than 200 different merchants iof motorbikes in alfa mall, which resulted in significant increase in sales. - Assisted alfamall team in onboarding A2Z and priceOye, two merchants on their ecommerce platform.n Pakistan. - Facilitated 100+ customers by hearing their pain points and steering them through the whole payment gateway process. -Designed strategies for a marketing campaign 16 Jul 2021 - 27 Aug 2021 AIESEC Social Work Intern - Organized workshops for 50+ disabled childrens to conduct fun and learning activities. - Arranged an event to spread awareness regarding the issue of disability among children.- Exchanged ideas with other international students and learned about their lifestyles. INTEREST/SKILLS/EXTRACURRICULAR ACTIVITIES/COCURRICULAR ACTIVITIES Listening Microsoft Office Skills Multitasking Teamwork
AI enrichment
Kailash Kumar is a 2023 BSECO graduate from IBA Karachi with a 3.55 CGPA and internship experience in customer operations and payment gateways. His background includes roles at Shell Pakistan and Bank Alfalah, focusing on process improvement, customer onboarding, and lead generation.
Skills (AI)
["Customer Operations", "Process Improvement", "Lead Generation", "Microsoft Office", "Teamwork", "Communication", "Marketing Analysis"]
Status: ai_done